Unlock the science
behind shopper decisions

Discover the subconscious forces that influence 80–90% of in-store decisions — and learn how the world’s most effective retail brands use psychology, sensory design, and creative testing to win the moments that matter.

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What this guide helps you do

Primary (1)

Drive real shopper action

Learn how subconscious behaviours shape the shopper journey — and how to influence them intentionally.

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Design retail
environments that work

Understand how store layout, sensory cues, and human interaction affect perception, dwell time, and conversion.

Primary

Create, test & optimise with confidence

Use behavioural data, emotional insight, and predictive testing to refine creative assets before they hit the shelf.

What’s inside
the Guide

Attention on Autopilot — Understanding the Subconscious Shopper

Why up to 90% of shopping decisions happen before the shopper is aware of them. Habit loops, visual shortcuts, emotional cues.

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The Architecture of Choice — 
Store Layout Psychology

Grid vs free flow, sensory signalling, entrance impact, and movement cues.

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Sensory & Human Engagement

Touch, smell, sound, peripheral vision, community, and human interaction.

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Creative Under Pressure — Value, Simplicity & Relevance

Why shoppers process 1–2 cues in seconds, and how to communicate value instantly.

Relevance

The Data–Creativity Bridge

How to move from insight overload to three insights that actually drive change.

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The Creative Testing Playbook

Predictive validation, behavioural modelling, environment-fit testing, and clarity checks.

Playbook

Real Expertise. Real Behavioural Science. Real Retail Insight.

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Tatiana Khomenko
Shopper & Category Insights Manager
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Sylwia Borawska
Senior Insights Manager
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Ian Scott
Retail Expert
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Boran Cakir
Cofounder & CEO
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Ryan McDaid
Head of Strategy
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Ayesha Nathani
Global Store Designer
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Soraya Shaw
Applied Organizational Neuroscientist
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Emilie Burrows
Behavioral Shopper Insight Expert

Creativity should benefit from data — not be dictated by it.

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Tatiana Khomenko, Shopper & Category
Insights Manager

People hate thinking that everything is happening to them subconsciously… but it is.

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Soraya Shaw, 3 Applied Organizational
Neuroscientist

Layout is not just logistics — it’s psychology in physical form.

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Ryan McDaid, Head of Strategy,
Mojo Supermarket

The store has three unique advantages: touch, human interaction, and peripheral vision.

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Ian Scot, Retail Expert

Who this guide is for

  • Retail marketers & brand managers
  • Category & shopper insight teams
  • Store design & experience leaders
  • Creative teams producing in-store assets
  • CPG, beauty, fashion, food & beverage brands
  • Retail innovation & digital transformation teams

Why Now

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Shoppers don’t think in channels — they think in moments.

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Those moments are short, subconscious, and fiercely competitive.

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Digital acceleration has met physical resurgence.

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Retail brands need creative that works instantly and instinctively.

Winning retail creative isn’t
louder. It’s smarter.

See What Really Moves Shoppers to Act

Get the full guide — packed with behavioural science, sensory insight, and practical tactics you can apply right now.

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Trusted by global brands who want to deliver creative with confidence

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